Shipping & Delivery

Orders being shipped to a P.O. Box, APO, FPO or DPO can only be shipped via USPS.
Orders that weigh 5 pounds or less will be shipped via UPS SurePost.
In general, all orders will ship within 1-2 business days. 
• Next Day Air and Second Day Air are also available at additional cost.
•Estimated transit times for UPS Ground:
UPS Ground Transit Times

Return Policy
If you are not completely satisfied with your World’s Softest Socks®, we guarantee to replace them for up to one year from the date of purchase. Simply send laundered socks, dated sales receipt, and an explanation with your return to: 
WSS Returns
527 E. Willson Street
Niota, TN  37826
*Refunds can be issued within 60 days of purchase.

Payment, Pricing & Promotions
We accept VISA, MasterCard, Discover, American Express and PayPal payments.  Be sure to sign up for our Newsletter to receive any future Promotions!


I made a mistake on my order, how do I change it?

All orders push to our warehouse in real-time so it is unlikely that we will be able to make a change prior to shipment - this includes switching sizes or addresses. 


Do you do backorders?

We do our best to keep our website inventory updated so that you are only able to order the items that we can actually ship. Unfortunately, we occasionally have a timing issue and we might take orders for an item that is out of stock. If this happens, we will not delay the rest of your order. We will ship what we can, and the unavailable items will be cancelled from your order. You will not be charged for the canceled items.


Do you charge sales tax on orders?

We are required by law to collect sales tax on orders shipped to Tennessee.  Appropriate charges will be added to your total.


What are the Care Instructions for my World’s Softest Socks?

Turn socks inside out before washing.  Wash in warm water.  DO NOT BLEACH.  Fabric Softener recommended.  Tumble dry with medium heat.  Do not iron.

Contacting Us
By Email (Best Method):
or email via form on our Contact Us page

By Mail:
Crescent Sock Company
Attn:  World's Softest Customer Care
527 E. Willson Street
Niota, TN 37826

By Phone:
Consumer Customer Care  866-977-7625
CANADA Residents  423-568-2101

8:00 AM –4:30 PM Eastern